Last updated: 18 August 2026
Who We Are
SLX Express is a licensed private hire operator based in Gloucester, United Kingdom.
Our website is https://slxexpress.com.
SLX Express provides pre-booked private hire, airport transfer, executive travel, corporate travel and related passenger transport services.
For privacy or data protection enquiries, please contact us at:
Email: bookings@slxexpress.com
Telephone: 07777 924166
Information We Collect
When you visit our website, request a quotation, contact us or make a booking, we may collect information including:
- Your name
- Email address
- Telephone number
- Pickup and destination addresses
- Journey date and time
- Passenger numbers
- Vehicle requirements
- Flight numbers and airport information
- Booking notes or special journey instructions
- Booking and payment information
- Communications with us by telephone, email, website forms or WhatsApp
- IP address, browser type and device information
- Website usage and cookie information
Where another person makes a booking on your behalf, we may receive your information from that person.
How We Use Your Information
We use personal information where necessary to:
- Provide quotations and process private hire bookings
- Arrange and manage passenger journeys
- Communicate booking confirmations and journey updates
- Allocate bookings to drivers or licensed private hire operators
- Process payments and refunds
- Respond to enquiries and customer service requests
- Maintain booking, accounting and business records
- Prevent fraud, misuse and security incidents
- Meet our legal, regulatory, licensing, insurance and tax obligations
- Improve our website and services
- Measure the effectiveness of our advertising where permitted
- Send marketing communications where you have consented or where otherwise permitted by law
Lawful Basis for Processing
Depending on the circumstances, we process personal information because it is necessary:
- To take steps at your request before entering into a contract or to perform our contract with you;
- To comply with legal or regulatory obligations;
- For our legitimate interests in operating, protecting and improving our private hire business and customer service; or
- Where required, on the basis of your consent.
Where we rely on consent, you may withdraw your consent at any time.
Private Hire Drivers and Partner Operators
To provide your journey, we may share relevant booking information with the licensed driver carrying out your journey.
Where appropriate, SLX Express may arrange a journey through another appropriately licensed private hire operator or transport partner. We will only provide information reasonably required to arrange and complete the booking, such as your name, contact number, pickup location, destination, journey time and relevant passenger instructions.
Partners receiving personal information are responsible for handling that information in accordance with applicable data protection requirements.
Payments
Where online payments are available, payments may be processed by third-party payment providers.
SLX Express does not normally need to store your complete debit or credit card details when payment is processed securely by a payment provider. The payment provider may process information according to its own privacy policy.
We may retain transaction references, amounts, dates, payment status and other information required for accounting, refunds and record keeping.
Google Services and Advertising
We may use Google services in connection with our website, including services such as Google Maps, Google Analytics, Google Ads and conversion measurement.
Subject to your cookie choices and applicable law, these services may process information about your browser, device, interactions with our website and actions such as enquiries or completed bookings.
We use this information to understand how customers find and use our website and to measure and improve our advertising.
Cookies
Our website may use cookies and similar technologies.
Some cookies are necessary for the website to function, maintain security, remember booking information or provide services requested by you.
Other cookies may be used for analytics, advertising and performance measurement. Where consent is required, these cookies will not be used until you have made your choice through our cookie consent system.
You can change or withdraw your cookie choices where our website provides a cookie settings facility. You can also manage cookies through your browser settings.
Contact Forms and Communications
If you contact SLX Express through our website, telephone, email or WhatsApp, we may retain your contact details and the content of your communication where reasonably necessary to respond to your enquiry, manage a booking, resolve a complaint or maintain appropriate business records.
Please do not provide unnecessary sensitive personal information through website forms or messages.
Comments
If commenting functionality is enabled and visitors leave comments on the website, we may collect the information entered in the comments form together with the visitor’s IP address and browser information for security and spam detection.
If comments are not enabled on the SLX Express website, this section does not apply.
Media
If users are permitted to upload photographs or other images to our website, uploaded files may contain embedded metadata such as location information.
You should remove unnecessary location or other personal metadata before uploading images.
Embedded Content and Third-Party Websites
Pages on our website may contain maps, videos, payment facilities, booking services or other content provided by third parties.
Third-party services may collect information about your interaction with their content and may use cookies or similar technologies, subject to applicable law and your cookie choices.
Our website may also contain links to third-party websites. SLX Express is not responsible for the privacy practices of websites operated by other organisations.
Who We Share Personal Information With
Where necessary, personal information may be shared with:
- Licensed private hire drivers
- Licensed partner operators
- Payment processors
- Website hosting and IT service providers
- Booking and communications service providers
- Professional advisers such as accountants or insurers
- Fraud prevention or security providers
- Regulatory, licensing, law enforcement or government authorities where legally required
- Google and other analytics or advertising providers where applicable and permitted
We do not sell customer personal information.
International Data Transfers
Some technology, communications, analytics or payment providers may process information outside the United Kingdom.
Where UK data protection law requires safeguards for an international transfer, we will rely on an appropriate lawful transfer mechanism or safeguards provided by the relevant service provider.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable legal, accounting, tax, insurance, licensing and regulatory requirements.
Booking and transaction records may therefore be retained after your journey has been completed.
Information that is no longer required will be securely deleted, anonymised or otherwise disposed of where appropriate.
Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Your Data Protection Rights
Depending on the circumstances and applicable UK data protection law, you may have rights including:
- The right to request access to your personal information
- The right to request correction of inaccurate information
- The right to request deletion of your information in certain circumstances
- The right to restrict processing in certain circumstances
- The right to object to certain processing
- The right to data portability in certain circumstances
- The right to withdraw consent where processing is based on consent
To exercise your rights, contact us using the details provided in this Privacy Policy.
We may need to verify your identity before processing certain requests.
Complaints
If you have concerns about how SLX Express handles your personal information, please contact us first so that we can investigate the matter.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements.
The latest version will be published on this page with an updated revision date.
Contact Us
For questions about this Privacy Policy or how SLX Express uses your personal information, contact:
SLX Express
Gloucester, United Kingdom
Email: bookings@slxexpress.com
Telephone: 07777 924166
Website: https://slxexpress.com