Privacy & Policy
Who We Are
Our website address is: www.slxexpress.com
Maintaining the security of your data and your right to privacy is a priority to SLX Express. We will handle your personal data legally and fairly at all times and we will be transparent about what data we collect about you and how we use it.
This policy provides you with details about:
- What personal data we collect
- How we use your personal data
- How we ensure your privacy is maintained
- Your legal rights about your personal data
The Personal Data Collected
SLX Express may collect the following information about you:
- your name, age/date of birth and gender
- your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address
- purchases and orders made by you
- your on-line browsing activities on our websites
- your password(s)
- your communication and marketing preferences
- your interests, preferences, feedback and survey responses
- your location
- your correspondence and communications with us and
- other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page)
Our website are not intended for children and we do not knowingly collect data relating to children.
This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when you set up an on-line account on our website, or send an email to our customer services team. Other personal data is collected indirectly, for example your browsing or shopping activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.
How We Use Your Data
SLX Express uses your personal data:
- to provide goods and services to you
- to make a tailored website available to you
- to manage any registered account(s) that you hold with us
- to verify your identity
- for crime and fraud prevention, detection and related purposes
- with your agreement, to contact you electronically about promotional offers and products and services which we think may interest you
- for market research purposes – to better understand your needs
- to enable us to manage customer service interactions with you and
- where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute)
Promotional Communications
SLX Express uses your personal data for electronic marketing purposes (with your consent) and may send you postal mail to update you on the latest SLX Express offers.
SLX Express aims to update you about products & services which are of interest and relevance to you as an individual.
You have the right to opt out of receiving promotional communications at any time, by:
- changing marketing preferences via your SLX Express account
- making use of the simple “unsubscribe” link in emails or the “STOP” number for texts and/or
- contacting SLX Express via the contact channels set out in this Policy
How we protect your data
SLX Express is committed to keeping your personal data safe and secure.
Our security measures include: –
- encryption of data
- regular cyber security assessments of all service providers who may handle your personal data
- regular scenario planning and crisis management exercises to ensure we are ready to respond to cyber security attacks and data security incidents
- regular penetration testing of systems
- security controls which protect our entire IT infrastructure from external attack and unauthorised access and
- internal policies setting out our data security approach and training for employees
Legal basis for using your data
SLX Express collects and uses customers’ personal data because is it necessary for:
- the pursuit of our legitimate interests
- the purposes of complying with our duties and exercising our rights under a contract for the sale of goods to a customer or
- complying with our legal obligations
In general, we only rely on consent as a legal basis for processing in relation to sending direct marketing communications to customers via email or text message.
Customers have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.
Cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
We use a cookie called Iffuid which consists of a random GUID code (a unique reference number used in computing) to collect all IP addresses via requests made from within our JavaScript installed on client websites. We attempt to match the IP address to a business within our database (no other information is used for the identification), and use this to tailor our marketing.
Your Rights
You have the following rights:
- the right to ask what personal data that we hold about you at any time
- the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge and
- the right to opt out of any marketing communications that we may send you.
Call recording
The Regulation of Investigatory Powers Act 2000 (RIPA) permits a company to lawfully record conversations only to:
- Establish facts;
- Ensure regulatory compliance; or
- demonstrate standards that are achieved or need to be achieved by training.
Any recordings that are retained are relevant to our business and only used for that business. We make all reasonable efforts to inform the parties involved that our calls are recorded.
Calls are stored for 90 days at which point they are then deleted.
If you wish to exercise any of the above rights, please contact us using the contact details set out below.
Contact Information
If you have any questions about how SLX Express uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact us by any of the following means:
Phone us on:
077 77 924 166
E-mail us at: slxexpress.com@gmail.com
Write to us at:
36B Madlease Road, Madleaze Trading Estate, Gloucester GL1 5SG
You have the right to lodge a complaint with the Information Commissioner’s Office.
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